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July 27, 2011 - 3:38pm - Posted by butch - life, news - 0 Comments

The greatest heroes don’t wear capes, can’t fly and aren’t from a distant planet. They are ordinary people doing extraordinary things every day. They lead, operate or volunteer at the many non-profit organizations (NPOs) in our community in an effort to make our world a better place. And like all heroes, when they are empowered, they become a Force for Good.

July 25, 2011 - 8:21am - Posted by ddefreeuw - brand development, business - 0 Comments

I was at one of my favorite weekend spots on Saturday having breakfast. I was waiting to pay my bill and heard a rather loud conversation in front of me between the cashier and a customer. The conversation went something like this; "Why is the bill so much?" "Well, you ordered everything a la carte, you really should have ordered from our specials or regular menu." "It would have been nice if the waitress had told me this, it is our first time here and now it will be our last time here." Then dead silence as the cashier finished the transaction.

July 15, 2011 - 11:44am - Posted by butch - marketing - 0 Comments

If you have to explain to someone why it's not SPAM then it probably is.

July 13, 2011 - 10:31am - Posted by butch - brand development, business, marketing - 0 Comments

So, what do you think? Does setting high expectations for customers have greater potential to increase their experience with your business or diminish it?

July 11, 2011 - 8:44am - Posted by ddefreeuw - life - 0 Comments

I have to share a blog I just ran across, "Are You Willing To Do This One Thing To Be Happier Each Day." I honestly don't even know how I found this blog, but I love it. In a nutshell, the article centers about that first thought you have during the day. Mondays are a prime example, if you start your day with a "Mondays suck" thought and then share that sentiment with the first person you see when you walk in the door, then sure enough, your Monday will suck.

July 11, 2011 - 8:09am - Posted by ddefreeuw - marketing - 0 Comments

I am a red-blooded American gal and I love to find things on sale! Who doesn't? I have started to wonder, can a retail business have too many sales?

July 7, 2011 - 11:36am - Posted by butch - business, marketing, press-release - 0 Comments

Force 5 remains steadfast in its commitment to be a "next generation brand development and marketing communications firm." Determing what that next generation technology is and how to bring it to clients in an effective and practical way is the real challenge in fullfilling our commitment.

June 29, 2011 - 2:00am - Posted by butch - business, marketing - 0 Comments

There’s a fine line between customer advocacy and company blasphemy. I’ve found throughout my career that sales people who understand the difference are the ones who are the most successful.

June 27, 2011 - 8:02am - Posted by ddefreeuw - brand development - 0 Comments

This weekend was not unlike many others. Running errands, working in the yard and the garden. Also common, was a trip to the store for supplies. On one such trip to Lowe's, I was impressed by the customer service. While wandering the many aisles, looking lost, I was asked if I needed help, I certainly did. After being taken to the appropriate place for window well covers I went looking for tomato stakes. On my way across the store carrying cumbersome window well covers I was asked if I needed a cart. At this point I felt really good about my shopping experience.

June 23, 2011 - 2:30am - Posted by butch - brand development, business, marketing - 0 Comments

... consumers have been holding back on their spending like a corralled stallion and now they are finally going to let that stud burst out of its pen in a money-spending whirlwind of hooves and mane.

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